We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for patterns due to their nature and the ability to make copies. In the event a entire kit is returned, the cost of any included pattern will be deducted from the refund issued. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days when possible.
We will do our best to process any orders placed over the weekend on the Monday following but in the case of busy times of year, they may not be processed until Tuesday. If there is unexpected delays due to a high volume of orders, we will contact the affected customers in inform them of the details via email provided when order was placed.
Shipping rates and delivery estimatesWe use a veriety of shipping methods to ensure both ourselves and our customers recieve the best deal on shipping availible to us. During the checkout process, after entering your shipping address, the different options availible to you will be displayed.
|Shipment method||Estimated delivery time to the US||Shipment cost|
|Standard||3-5 business days||$12.00 per box|
|Two Days||2 business days||Varies based on location.|
|Overnight *||1-2 business days||Varies based on location|
Shipment confirmation and order tracking
After an order is places, a confirmation email will be sent to the email provided. Once the order has shipped, a notification will be sent to inform the customer their order has been shipped that will include tracking information if available.
LambShopKits.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.